Microsoft Dynamics 365
customer service

Assist your customer support function and delight your clients

Deliver seamless, end-to-end customer service experiences in a single Microsoft cloud-based solution to provide consistent, connected support across multiple channels.

Benefits of Microsoft Dynamics 365 Customer service

Delight loyal customers Make fans

Deliver exceptional service across all channels and exceed customer expectations.

Offer self-service options

Handle and resolve issues quickly with the help of AI-powered virtual agents, freeing up your service staff to handle complex issues. Provide instant access to the right content, at the right time, on the right channel.

Customize customer loyalty

Provide agents with a comprehensive view of the customer profile and past interactions with your support team. Omnichannel support provides consistent, connected interactions across all channels including voice, chat, text, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line - all from a unified agent desktop.

Improve agent efficiency

Get AI-powered suggestions that use real-time, contextual hints to recommend similar incidents or knowledge articles. Use Microsoft Teams integrated with the agent desktop to connect with remote professionals.

Optimize service operations

Leverage the built-in AI and identify new trends and automation opportunities related to support topics, agents, contact channels, and knowledge management to improve your support. Identify gaps in knowledge articles by analyzing the topics agents are looking for to solve customer problems.

Trust your cloud

Seamless operation of hybrid solutions

Individual development

Ready for the future