Microsoft Dynamics 365
customer service

Assist your customer support function and delight your clients

Deliver seamless, end-to-end customer service experiences in a single Microsoft cloud-based solution to provide consistent, connected support across multiple channels.

Benefits of Microsoft Dynamics 365 Customer service

Delight loyal customers Make fans

Deliver exceptional service across all channels and exceed customer expectations.

Offer self-service options

Handle and resolve issues quickly with the help of AI-powered virtual agents, freeing up your service staff to handle complex issues. Provide instant access to the right content, at the right time, on the right channel.

Customize customer loyalty

Provide agents with a comprehensive view of the customer profile and past interactions with your support team. Omnichannel support provides consistent, connected interactions across all channels including voice, chat, text, Facebook Messenger, WhatsApp, WeChat, Twitter DM and Line - all from a unified agent desktop.